If you have not yet been contacted to move to the new reader, please email us at admin@bushfirepress.email giving us your name, your school name and the email address you use to login to MR-Connect – and we will arrange the move for you.
Frequently Asked Questions
I have just purchased my first Music Room Connect product, and I can’t login to redeem it.
The first time you purchase a Music Room Connect resource, you will need to create a Music Room Connect account .
You do this by tapping the “sign-up” link under the Login button.
If you are still having problems, we have prepared a troubleshooting guide for you. You can download it here.
We are having problems with some school networks blocking access to the signup process.
If you are tapping the sign up button and nothing happens,
please ask your network managers to whitelist all bushfirepress domains.
If you are still having problems after checking with your IT people, please contact us
Would you like us to set up your account for you?
Please email us by tapping here, giving us the email address you wish to use for your account.
We will respond as quickly as we can, but it may take a day or so.
I try to download the MR-Connect Reader for Windows but nothing happens.
I have just purchased another Music Room Connect product,
but can’t remember my login details to redeem it.
The first time you purchased a Music Room Connect resource, you created an MR-Connect account.
If you’ve just forgotten the password, no problem! Simply click ‘Forgot Password’ from the Music Room Connect Reader login page.
I try and login or create an MR-Connect account, tap the button and nothing happens.
If you are still having problems after checking with your IT people, please contact us
Would you like us to set up your account for you?
Please email us by tapping here, giving us the email address you wish to use for your account.
We will respond as quickly as we can, but it may take a day or so.
When I try to login to Music Room Connect, I get a message telling me that my account has not been activated.
When setting up your MR-Connect, you should have been sent an email asking you to activate your account. This is to make sure that it is actually you at your email address that id creating the account.
If you cannot find this email, please check your junk mail or bulk mail folders.
If you still cannot find your activation email, please email us by tapping here making sure you tell us the email address you used and we will check your account has been created and activate it for you if it has. We will follow up as quickly as possible but it may take a day or so.
When I try to login to Music Room Connect, I get one of these error messages
“remote IP does not match” or “account access credentials have changed”
We recommend that you clear the cache and cookies, but only for connect.bushfirepress.com.au
and try again. Here is a link to help you.
https://kb.iu.edu/d/ahic (Indiana University)
I have a new computer, notebook or tablet. How do I transfer my books to my new device?
How many times can I download my purchase?
Help, I’ve exceeded my download limit!
I can’t get the book to display in portrait mode on my Windows tablet
The MRC Windows App only displays a double-page spread.
Followed the instructions on this page and still having problems? Get in touch: