DELIVERY OF GOODS
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Bushfire Press.
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
RETURNS AND REFUNDS
Bushfire Press handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Standard Publications – Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Bushfire Press.
Downloadable Products – Please make sure you check the samples associated with digital publications for suitability before purchase. We are sure you will understand that we cannot offer refunds on downloadable resources.
Store credits are available when you have:
- Utilised the “No Questions Asked” Guarantee.
- Decided to cancel your order.
- Changed an item on your order.
- The return of an item has been approved.
A store credit code is valid for 12 months from the date of issue. Store credits are not required to be used all in the one transaction and the remaining credit will be stored for a future transaction.
Bushfire Press does not offer extensions on the expiry date of Store Credit Vouchers and they are non-refundable.